GUIDANCE AND SUPPORT

Submit Questions on the Remediation of your Destroyed Lot or Surviving Home

If you missed the 6/3 Speaker session WUI Recovery Q&A with Environmental Experts, you can still submit your questions to Dr. Andrew Whelton and Eric Bollen by sending them to efru.members@gmail.com. Inquiries will be delivered in a group message and responses will be sent back to submitters.


SGV Habitat for Humanity Offers Remediation & Repairs, Full Home Rebuilds, or ADU Construction on Your Property

SGV Habitat for Humanity is focused on providing long-term solutions for those affected by the Eaton Fire. If you need home remediation & repairs, a complete rebuild of your home, or are interested in learning more about adding an ADU to your property, please complete their Home Damage and Assessment Form at: https://bit.ly/rebuildneeds.
Someone from their team will get back to you with more information and next steps after they receive your completed intake form. If you have questions, please email firerelief@sgvhabitat.org.



GER3 Offers Testing & Remediation for Uninsured/Underinsured Homeowners

Additional funding has been allocated for smoke remediation work, enabling GER3 to complete around ten more full end-to-end projects, some in partnership with SVG Habitat and some independently. Applicants must meet criteria such as low income or have limited insurance. The support includes assessment, pre-testing, remediation, post-testing, and repairs for standing homes affected by smoke damage. Access the application here.


United Policyholder Assistance

Guidance and support from United Policyholders is available 24/7 at www.uphelp.org/2025cawildfires.

If there is a topic you'd like United Policyholders to cover in a future webinar, please email info@uphelp.org.


United Policyholders Survey

United Policyholders is asking wildfire survivors to complete their 6-month insurance and recovery survey. Your feedback helps track recovery challenges, guide future webinars, and strengthen advocacy for insurance reforms. Make your voice heard and help shape resources for your community by filling out the UP Survey at www.uphelp.org/survey.


The State Farm Investigation

Join the EFSN 7000+ signed letter calling for Gov Newsom to step in and address State Farm’s second push for a 30% increase while after 6 months since the Eaton Fire, still having not paid hundreds of Eaton Fire claims, causing policyholders great financial harm: https://www.efsurvivors.net/hold-insurers-accountable-state-farm-lara


Eaton Fire Survivors Network

EFSN is leading the effort to expose the bad faith practices of State Farm in providing for Eaton Fire and Palisades claims. To follow their efforts, sign up for the EFSN newsletter here: efsurvivors.net.

EFSN has a Discord with 2500 fire survivors sharing their experiences and numerous local organizations sharing their information. You can join the Discord by going here: https://discord.com/invite/Y5atRPvc3V

Insurers Hiring Second Opinion Industrial Hygienists

Residents are raising concerns about insurers using firms like Clark Seif Clark (CSC) to dispute previous industrial hygienist (IH) reports. If this applies to you, consider two steps:

  • Watch the 5/2/25 EFRU Speaker Event featuring attorney Dylan Schaffer for guidance available at efru.la/speaker-events.

  • Submit your contaminant testing reports to Dr. Andrew Whelton of Purdue University, an expert on wildfire-related contamination. He’s conducting a study on contamination testing, including indoor air, surfaces, pool water, drinking water, soil, and can identify inconsistencies between your original and insurer-commissioned reports. Learn more about the study he’s conducting on the practices of contaminant testing and submit your test to WUI fire expert Dr. Whelton by clicking here.

Contact United Policyholders
United Policyholders is a non-profit 501(c) (3) organization whose mission is to be a trustworthy and useful information resource and an effective voice for consumers of all types of insurance in all 50 states. Learn more about United Policyholders by going to www.uphelp.org. Guidance and support from United Policyholders is available 24/7 at www.uphelp.org/2025cawildfires.

If there is a topic you'd like United Policyholders to cover in a future webinar, please email info@uphelp.org.

How to Report Your Insurer:

1. CA Dept of Insurance
You can file a complaint with the CA Dept of Insurance by reaching them on their toll‐free Hotline at (800) 927‐4357 or visit them online at www.insurance.ca.gov.

2. Assemblymember Harabedian
Assemblymember Harabedian's office has invited anyone whose insurance provider is denying their request for pre-remediation testing to contact District Director Declan Floyd in Harabedian's office at (626) 351-1917 or email at Declan.Floyd@asm.ca.gov.

3. California Watchdog Fire
If your insurer is not being fair, provide the evidence public advocates need to hold our insurers accountable. File a complaint with the Consumer Watchdog Fire.

4. American Policyholder Association
You can join the American Policyholder Association for no cost and report insurance fraud for the APA to investigate. Join the APA for free and report fraud with the American Policyholder Association.


Media Inquiries

Discover ways you can shine a spotlight on insurance companies acting in bad faith. Your story can help raise public awareness and encourage accountability.

Need Home Remediation & Repairs, A Complete Home Rebuild or Want to Add an ADU to your property?

SGV Habitat for Humanity is focused on providing long-term solutions for those affected by the Eaton Fire. If you need home remediation & repairs, a complete rebuild of your home, or are interested in learning more about adding an ADU to your property, please complete their Home Damage and Assessment Form at: https://bit.ly/rebuildneeds.

Someone from their team will get back to you with more information and next steps after they receive your completed intake form. If you have questions, please email firerelief@sgvhabitat.org.