Insurance Funds and Damage Classifications: What Fire Survivors Should Know

A DENA-distributed HPP Cares guide states that mortgage lenders must release insurance proceeds fairly; a CAL FIRE Damage Inspection database classification does not determine insurance coverage; insurers must independently investigate each property; and smoke-damaged homes are included in these protections.
Action: File a lender complaint with DFPI or request insurance assistance from the California Department of Insurance; CDI may also be reached at 800-927-4357.