Tool to Help Respond to Insurance Delays and Denials

Responding to Insurance Delays and Denials is a practical guide created by the Surviving Structures – EF Recovery Facebook page for residents dealing with stalled, underpaid, or denied insurance claims after a disaster. The document is intended to help policyholders respond more strategically by organizing claim records, requesting clear written explanations, tracking insurer communications, preserving deadlines, and understanding when to escalate for additional help. For fire survivors facing repeated delays or vague denials, this resource can help turn frustration into a more focused response. Find the Responding to Insurance Delays and Denials tool here.